NCPI National Companion Pets Institute

Refund Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging sent to you.

Several types of goods are exempt from being returned. Perishable goods such as food, treats and bathroom items. We also do not accept products that are sanitary products, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

* Gift cards

* Yearly membership fees

* Some health and personal care items

To complete your return, we require you to contact info@ncpi.net.au for us to approve and arrange pickup and delivery by our courier networks, receipt or proof of purchase may also be required. Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ncpi.net.au.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@ncpi.net.au so we can arrange pickup and delivery by our courier networks.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

© 2019 Lock Group Enterprise Pty Ltd. 

National Companion Pets Institute ABN 81618028952

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